Return & Exchange Policy

Return, Exchange & Refund Policy – Harmony

1. Overview

  • At Harmony, every piece is designed and crafted with passion and precision to become a timeless work of art.
  • Since most of our creations are handcrafted, made-to-order, or part of limited collections, our policy is designed to maintain the integrity of our craftsmanship while ensuring a fair and elegant experience for our valued clients.

2. Return & Exchange Period

  • You may request a return or exchange within 14 days from the date of receiving your product, provided that all terms and conditions below are met.
  • If the product was delivered and installed by the Harmony team, it must be inspected upon delivery, and any comments or issues should be reported within 24 hours.
  • If the customer chooses to ship the product back independently, Harmony shall not be responsible for any loss or damage occurring during transportation. The customer assumes full liability until the item safely reaches our warehouse.

3. Conditions for Return or Exchange

  • To ensure that your return or exchange request is accepted, the following conditions must be met:
  • The original purchase invoice must be provided.
  • The product must be in its original condition, unused, unassembled, and in its original packaging.
  • The product must have been purchased directly from Harmony showrooms or the official website.
  • Harmony reserves the right to decline any request that does not comply with these terms.

4. Non-Returnable or Non-Exchangeable Products

  • The following products are not eligible for return or exchange:
  • Custom-made or personalized products (including specific dimensions, colors, or finishes).
  • Products that have been assembled, installed, or modified after delivery.
  • Clearance or sale items sold “as-is.”
  • Accessories, fabrics, beddings and any customized designed products.
  • Artworks or handmade pieces, unless a manufacturing defect is reported upon delivery.

5. Manufacturing Defects & Damages

  • If a manufacturing defect or damage during delivery or installation is confirmed, the item will be repaired or replaced at no additional cost, provided it has not been used or installed.
  • If a manufacturing defect appears within 30 days of installation and affects functionality or design integrity, the client may request repair, replacement, or a partial refund as determined by Harmony’s inspection report.

6. Refund Policy

  • Once your return request is approved:
  • Refunds are processed using the same payment method as the original purchase.
  • For credit card transactions, the refund process may take 7–14 business days depending on the issuing bank.
  • Shipping and delivery charges will be deducted from all refunds.
  • A 10% processing and handling fee will be deducted from the total refunded amount.
  • In cases unrelated to manufacturing defects, a 20% restocking fee will apply.
  • Installation and handling fees are non-refundable.

Refunds During Sale Periods

  • During official sale or promotion periods, refunds will be issued in the form of a Harmony voucher card equivalent to the refund amount.
  • This voucher can be used at any time for future purchases only at Harmony official branch.

7. Order Cancellation

  • Orders may be canceled within 24 hours of confirmation at no charge.
  • After this period, if production or material preparation has begun, a cancellation fee between 20% and 35% will apply depending on the production stage.

8. Trade-In Policy (Furniture Only)

  • Harmony offers a Trade-In Program for furniture pieces purchased from our collections.
  • Clients may exchange their furniture for a new design of equal value within three (3) years from the original purchase date.
  • The original invoice must be presented to qualify.
  • The product must be in good condition and approved upon inspection by our quality team.
  • This policy applies only to furniture items, and does not include carpets, curtains, Accessories or Painting.
  • Delivery, collection, and handling fees apply for all trade-in transactions.

9. Delivery Inspection

  • Upon delivery, the client is required to:
  • Inspect the product and packaging carefully before signing the delivery form.
  • Report any visible defects or mismatched items immediately to the delivery team.
  • Harmony will not be held responsible for any damage or defect reported more than 24 hours after delivery.

10. Clearance & Display Items

  • All products sold in clearance or display sections are considered final sale, sold “as-is,” and are not eligible for return, exchange, or refund.
  • Or if agreed on, client edits or additions should be put under consideration extra charge.

11. Contact Us

For all return, exchange, or trade-in requests, please Visit our showroom or contact us at:

📧 support@harmonybyaya.com

🕓 Working Hours: 10:00 AM – 7:00 PM (Cairo Time)

📍[Park Avenue Mall-Zayed, Egypt]

📞[+201028334334]

12. Our Commitment to You

  • At Harmony, your satisfaction is the foundation of our philosophy: “The Complete Picture.”
  • We are dedicated to offering you a seamless, elegant, and trustworthy experience that reflects the quality, artistry, and luxury of our brand.